| Help center
Impossible. Each player is only allowed to register once, and multiple registrations by the same player are not accepted. If a player is found to have registered multiple accounts, our company will have the right to terminate the player's game, and invalidate the account and all bonuses earned in the game.
First of all, please reconfirm whether the password you entered is correct, it must be 6-20 characters (consisting of uppercase and lowercase English letters, numbers and special symbols). If you still get an error after confirmation, it is recommended that you retrieve your password through the self-service process. Or, you can ask 联系客服 to help you retrieve your password.
Our company will not cancel player accounts for any reason. You can apply for invalidation of your account with 联系客服 to stop the use of this account.
After opening our company's website, click register in the login area, fill in your profile information truthfully, and complete the registration after confirming the submission.
After entering teh correct account and password in the login area at the top of our website page, you can log in.
The real name is one of the important documents to prove your identity, and the real name will be used to match the receiving bank account. Only when the client's name of the your bank card matches the player’s real name can the withdrawal be successful! To ensure the security of your account, once the real name is set, it cannot be modified!
Once filled in, the player cannot directly modify the real name! If necessary, please ask 联系客服 to assist you in making data changes.
Our company's website is absolutely safe. We will never disclose the player's real name and other personal information to any commercial organization. All personal information data provided by players are transmitted to a secure port (SSL 128bit encryption Standard) and stored in a tightly protected environment inaccessible to the public. In other words, the internal access of all data is restricted and strictly monitored.
Upgrading personal information can improve account security. After setting, you can only contact customer service to modify it. Please fill in carefully!
Operation process:
(1) After logging in to the Player Center, click Mine> Security Center> Bank Card (Unbound).
(2) Fill in the relevant bank card information according to the prompts on the page.
(3) After confirming that the information is correct, click "Confirm" to complete the binding.
P.S. If you click the "Withdraw" function before binding the bank card, there is a pop-up window appeared: Please bind the bank card first.
No! Our company currently only supports binding debit cards, and credit cards are not temporarily supported.
No! A player account can only be bound to one bank card, and the bound bank card account name must be consistent with the player's real name.
If you forget your login password, please click "Forgot your password?" in the login area at the top of the page (or other related pages), and then follow the instructions on the page.
The specific steps are as follows:
(1) Enter the user name and verification code for which you want to retrieve the login password;
(2) Choose one of the retrieval methods according to the prompt on the page;
(3) After verifying the identity, reset the new login password;
(4) The login password is successfully modified.
If you have forgotten the original security password when changing the security password or performing other related operations, please click Player Center> Personal Center> Security Center-"Forgot Security Password?" in order to modify the security password, and then proceed as prompted on the page;
The specific steps are as follows:
(1) According to the prompts on the page, select one of the verification methods;
(2) After verifying the identity, reset a new password;
(3) The security password is successfully modified;
The company will launch various forms of preferential activities from time to time to repay the support and love of new and old players. After your application is passed, you can get the corresponding discount and reward for the event!
Step 1: Apply for the Special Offer
1) After logging in, click (Latest Offer) at the top of the page.
2) During the event, click the "I want to apply" button in the special offer.
3) The application for the special offer is successful.
Tips:
Before applying, you can click on "Activity Picture" to learn more about specific activities.
"Ended" and "Full member" promotional activities cannot apply for participation;
After applying, when you click "I want to apply" again, a pop-up window of "application failed" will be displayed;
During the claim period, if you have successfully withdrawn or have a withdrawal order unapproved, you are not allowed to participate in relief activities;
Step 2: Wait for approval.
After successfully applying the activity, please patiently wait for the wed-master’s approval;
Step 3: Check the results
1) After the webmaster approve, the review result will be notified to you in the form of an internal letter, please check it out;
2) Approval: The discount amount will be transferred to your account immediately;
1) The activity duration
Referring to the time from the start to the end of the activity;
2) The application period
Referring to dividing the entire activity time into single or multiple cycles;
In each cycle, players can only apply for one special offer;
If the activity duration is 2016-01-01~2016-02-29, with a month as a cycle, then:
In January and February, you can apply for a special offer respectively;After you apply for the activity from 2016-01-01 to 2016-01-31, the page will immediately display the time of the special offer (2016-02-01~2016-02-29).
If you do not participate in the activity during the application period, it means you have given up the special offer for that period.
These are rebate promotions. When you place a bet on the game, the system will refund you a certain amount. This is an exclusive benefit provided by the company. You do not need to participate manually, and the system will automatically claim it for you. After the rebate is settled, the rebate amount will be issued to your account immediately.
You currently have no special offers available for participation.
The company's preferential activities are under intense planning, more exciting, please pay attention
Players get discounts through discount activities (including rebate discounts).
If the effective transaction volume does not reach the discount check point when withdrawing money, the discounted amount will be deducted.
PS: Preferential audit point = (deposit amount + preferential amount) × preferential audit multiple
Our company uses different types of security technologies to establish a safe, stable and extremely private gaming environment for the majority of players.
(1) Physical security
Our servers are placed in specific places with high security, and all personnel entering and exiting must pass security inspections.
(2) Security protection
Our server is protected by a firewall system.
(3) Data integrity
All communication between the player and our server through the browser is strictly encrypted.
Low version browsers do not support HTML5, CSS3, jQuery 2.0 and other web programs, which may cause the lack of web page functions. If the browser you are currently using is IE8 or lower, it is recommended that you use IE10, IE11, Firefox or Google Chrome to get the best experience!
Please make sure you are logged in outside the restricted country/region, and then clear all cookies and caches in your browser.
After closing the browser, please open it again and try to log in again.
If you still cannot log in successfully, please reconfirm whether your login information is correct. If the problem persists, please ask 联系客服 for help.
Steps are as fallows:
click the setup
1. Open Internet options
2. Click "Delete".
3. Check all items.
4.Click "Delete".
Steps are as follow:
1.Click teh option at the top right
2.Tap Tools -> Clear browsing data.
3.After Checking all the items, click Clear Browser.
If you still need other technical assistance, please get in touch with us through online customer service, we provide 24/7 professional customer service.